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FAQ – Individuals

Who is Words To Note?

We are a smart, simple and secure online transcription service powered by Way With Words for Sonocent Audio Notetaker users.

How do I get a quote?

Upload your files to see an instant cost calculation or use the calculator on the home page to insert total minutes and get a quote.

How do I use Words To Note?

Register an account on, upload audio files, see the cost and pay for your order. When the work is ready, you can download the transcripts from within your user account.

What if I’m a university user?

The above process still applies, you’ll just have access to credits instead!

How do I upload my files?

Use the Upload Box on to drag and drop or browse for files.

What file types do you accept?

We accept most popular Audio and Video file types. Audio Notetaker users can export a special file type (.nby) which produces a transcript format that can be imported back into the application.

All other transcripts are produced in standard transcript format as a Microsoft Word document (.docx).

Will you type the whole file I upload?

Yes. The full length of the file you upload to will be transcribed to the best of our ability.

How will my transcript look?

Audio Notetaker transcripts will be in a text file with matching the section breaks the user may have defined.

Transcripts for regular audio or video will follow the standard Words To Note format.

Do you type sounds?

Mouth noises, uhms, aahs and sounds on the audio, is not typed or indicated in the transcript.

How are speakers on my recording labelled?

If the audio contains 1 to 3 speakers, these are labelled as SP1, SP2 and SP3 or will be labeled as instructed. If the audio contains 4 or more speakers, these are all labelled as SP.

What if my audio quality is poor?

Our transcribers will try and catch as much of the speech as is possible and will indicate words or phrases they can’t hear with tags such as [inaudible]. The transcript produced will be commensurate with the sound quality.

How much do you charge?

A single standard rate per audio minute is available. Discount Packages are available for purchase in your account.

How do I pay?

After you upload your file, you will be re-directed to our payment gateway to pay for your order.

Alternatively you can purchase one of our discount packages for credit to be used in future.

What payment methods do you accept?

Payment can be made with credit or debit card or PayPal.

Will I receive an invoice and proof of payment?

Yes, you will receive this upon payment.

Who processes my work?

We have a professional, dedicated team of transcribers standing by to do your work.

When will my transcript be ready?

Words To Note aims for an ideal turnaround time of 24 hour for audio or video of 60 minutes or less. Longer jobs or during times of high volumes the date of delivery will be adjusted. The times for these will be shown within your account. Any delays in turnaround will be communicated to users.

How will I know my transcript is ready?

We will send you an email notification that your transcript is complete. Log into your Words To Note account and download the transcript.

How do I import my transcript into Audio Notetaker?

In Audio Notetaker transcripts can be imported from the Import menu within Audio Notetaker.